BAR FAQ's
(Bar Currently closed)
Where is it?
What do I get with my ticket?
Entry to one of our ball pits throughout your booking time. Please arrive 20 mins before your start time for check in. You are welcome to stay in the venue once your session has ended.
Slots will quickly fill up, so it’s best to pre-book your session.
How much is it?
Prices start at £10pp.
What’s the minimum age?
We specialize in adult-only events, and this is no different. We are an 18+ venue. If you are lucky enough to look under 25, please bring ID (a valid passport or driving license accepted). Unfortunately we are unable to refund tickets for people refused entry into our venue.
Eww. Aren’t you’re balls dirty?
Nope! We clean and sanitise the balls twice a week!
What's the deal with waivers?
All participants are required to sign a waiver before entry into the ball pit. To save time, we recommend you fill this in online before your arrival. Please follow the link in your confirmation email.
If I cancel, will I receive a full refund?
Unfortunately all of our tickets are non-refundable and non-transferable, however we do understand that sometime peoples circumstances change. Please let us know, with at least 7 days' notice, if you are unable to make your session and we can re-arrange this for you.
What do I wear?
Bare feet, socks only and high heels are all banned from the ball pit. We recommend flats, or short wedge heels. No shoes, no entry. Any type of high-heel will not be permitted. Dress to impress but, ladies, please avoid short skirts. No one is permitted into the ball pit without shoes.
Can I drink the ball pit?
No. No food or drink is allowed to be taken into the ball pit area.
What are your opening hours?
We are open from 12 noon until midnight every day, with an added session on Friday & Saturday nights.
How do your booking/tickets work?
Entrance to the ball pit is on a session by session basis. Sessions start on the hour, every 2 hours and last 90 mins.
Tickets should be bought in advance to guarantee entry at your desired time. We recommend you arrive 20 mins before your session to get checked in. No ticket is needed to gain access to the bar area.
What do I do with my stuff?
Please don’t take any loose items into the ball pit. Phones, watches, bags, glasses and jewellery etc can all get easily lost. Please leave ALL your stuff with a friend or to the side.
What about my phone?
Once you have got all your selfies, we recommend you take your phone out of the pit. Please keep it on loud as, if you do drop it, it makes it much easier to find.
I lost something, what do I do?
Please email the details to [email protected] and we’ll be in touch if we find it. We offer no guarantees for items that are taken into the ball pit.
Do you offer private hire of the venue?
Yes, please email [email protected] to inquire. For groups of 15 – 30, you can pre-book of VIP area online.
I’m pregnant / have a pre-existing medical condition.
Unfortunately we kindly ask you to refrain from entering the ball pit. You are more than welcome to soak up the atmosphere in our social area.
What are the rules?
Pretty much just respect others in the ball pit. Please no gymnastics, food or drink in the pit.
What happens if I’m late?
Please arrive 20 minutes before the start of your session. Late comers are unable to make up the time at the end of their session.
Can I hire you for my event?
Of course, drop us a line at [email protected].
Entry to one of our ball pits throughout your booking time. Please arrive 20 mins before your start time for check in. You are welcome to stay in the venue once your session has ended.
Slots will quickly fill up, so it’s best to pre-book your session.
How much is it?
Prices start at £10pp.
What’s the minimum age?
We specialize in adult-only events, and this is no different. We are an 18+ venue. If you are lucky enough to look under 25, please bring ID (a valid passport or driving license accepted). Unfortunately we are unable to refund tickets for people refused entry into our venue.
Eww. Aren’t you’re balls dirty?
Nope! We clean and sanitise the balls twice a week!
What's the deal with waivers?
All participants are required to sign a waiver before entry into the ball pit. To save time, we recommend you fill this in online before your arrival. Please follow the link in your confirmation email.
If I cancel, will I receive a full refund?
Unfortunately all of our tickets are non-refundable and non-transferable, however we do understand that sometime peoples circumstances change. Please let us know, with at least 7 days' notice, if you are unable to make your session and we can re-arrange this for you.
What do I wear?
Bare feet, socks only and high heels are all banned from the ball pit. We recommend flats, or short wedge heels. No shoes, no entry. Any type of high-heel will not be permitted. Dress to impress but, ladies, please avoid short skirts. No one is permitted into the ball pit without shoes.
Can I drink the ball pit?
No. No food or drink is allowed to be taken into the ball pit area.
What are your opening hours?
We are open from 12 noon until midnight every day, with an added session on Friday & Saturday nights.
How do your booking/tickets work?
Entrance to the ball pit is on a session by session basis. Sessions start on the hour, every 2 hours and last 90 mins.
Tickets should be bought in advance to guarantee entry at your desired time. We recommend you arrive 20 mins before your session to get checked in. No ticket is needed to gain access to the bar area.
What do I do with my stuff?
Please don’t take any loose items into the ball pit. Phones, watches, bags, glasses and jewellery etc can all get easily lost. Please leave ALL your stuff with a friend or to the side.
What about my phone?
Once you have got all your selfies, we recommend you take your phone out of the pit. Please keep it on loud as, if you do drop it, it makes it much easier to find.
I lost something, what do I do?
Please email the details to [email protected] and we’ll be in touch if we find it. We offer no guarantees for items that are taken into the ball pit.
Do you offer private hire of the venue?
Yes, please email [email protected] to inquire. For groups of 15 – 30, you can pre-book of VIP area online.
I’m pregnant / have a pre-existing medical condition.
Unfortunately we kindly ask you to refrain from entering the ball pit. You are more than welcome to soak up the atmosphere in our social area.
What are the rules?
Pretty much just respect others in the ball pit. Please no gymnastics, food or drink in the pit.
What happens if I’m late?
Please arrive 20 minutes before the start of your session. Late comers are unable to make up the time at the end of their session.
Can I hire you for my event?
Of course, drop us a line at [email protected].